Keep working Chromebooks™ in the hands of your teachers and students and reduce the amount of time, effort, and money your technology staff spends dealing with broken devices with the STS Chromebook Break/Fix Program.
…having enough functioning devices available at a given time to exchange non-working devices for working ones?
…having enough time and/or technical staff to quickly repair and redeploy broken computers?
...the budgetary impact of fluctuating state/federal funding levels and the unpredictable costs associated with device repair?
...the impact of device downtime on student learning and the time uncertainties associated with sourcing replacement parts needed to repair devices?
...having enough time, staff, and/or resources during the summer months to ready non-functioning computers for redeployment in the fall?
The almost overnight shift to 1:1 commuting environments in K-12 schools and districts in early 2020 was critical to ensuring continuity of instruction during emergency remote learning. However, many school leaders are now grappling with the challenge of keeping all of those devices up and running.
Broken devices can and do have an immediate negative impact on teaching and learning in modern classroom environments, but they don’t have to…
If you have additional questions about the STS Chromebook Break/Fix Program, we’d love to hear from you.
Our convenient service makes getting and keeping your Chromebooks in working order, easy and hassle-free with:
We quickly diagnose what’s wrong, repair, and track the inventory for you.
The flat-fee cost per device varies depending on the model. The flat-fee pricing covers one device, but is not tied to any particular serial or asset tag. Fee includes shipping each way, parts, and labor.
Generally, devices with bad motherboards will be retired, and the usable parts from those devices will be used to repair other units. STS will provide any retired devices’ serial/asset tag numbers to the District Technology staff.
Each device, regardless of how many parts might be broken, excluding motherboards, will be repaired to “like new” status.
Yes. To take advantage of the fixed, flat-fee pricing of the STS Chromebook Break/Fix Program, schools and districts must prepay for a minimum of 50 devices. We also offer special packages for small schools and districts and repair services on a device-by-device cost basis.
The service contract expires at the end of the school year, in most cases, regardless of whether or not you have used all of your package― unless stated otherwise in writing.
Yes! We scan and tag each device and provide accurate inventory reporting that integrates with your asset management software. We can also help you use the data over time to discover ways to reduce breakage, scale successful best practices, and reduce costs.
Having access to a wide array of parts is vital for dealing with technology troubles. Accordingly, we maintain a select variety of reconditioned parts in our local warehouse and offer new parts through our extensive global network of OEM contacts. However, supply disruptions still may occur. In those cases, you will get a status update indicating that STS is waiting on parts with an expected repair date.
STS has services that can support you at any stage of your device’s lifecycle. However, rather than recycle your used devices, perhaps you should consider our Asset Value Recovery Program. The program is environmentally friendly and economically responsible. Your school’s used computers have value. Use it, don’t lose it!
STS EDUCATION is an authorized service provider for all major manufacturers, including Acer, Asus, Dell, HP, and Lenovo.
All repairs are covered for workmanship but not accidental damage by staff or students. In those cases, the device can be submitted for repair, assuming you have not used up your bundle.
Yes! Our team of technical experts specializes in K – 12 education, with each having an average of seven years of experience integrating educational technology into the learning environment.
Los Angeles, San Bernardino, Orange, and Ventura counties.
STS may have alternative resources in your area. Please call your representative with any inquiries.
The STS Chromebook Break/Fix Program can help you navigate the uncertainty of technical resources, device demand, and available budget – freeing your staff up to focus on other important edtech initiatives and enabling you to vision, plan, and prepare for what’s next with confidence.
Imagine the impact your IT staff could have on teaching and learning if the time they spent troubleshooting and repairing broken devices was spent exploring ways to leverage educational technology to improve your students’ learning experiences and educational outcomes…